Customer Experience & Operations Coordinator – E-Commerce

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide outstanding customer support through email, SMS, and other customer-facing platforms.

• Address customer inquiries with professionalism, empathy, and meticulous attention to detail.

• Clearly and proactively communicate updates regarding orders, delays, inventory issues, and resolutions.

• Uphold a polished and professional communication style, ensuring all customer interactions align with the brand image.

• Keep track of order fulfillment and shipping progress throughout the supply chain.

• Actively investigate delays, missing items, or problematic orders.

• Collaborate with warehouses, suppliers, and logistics partners to gather updates and resolve issues.

• Recognize and escalate inventory discrepancies, stock shortages, overselling issues, and fulfillment bottlenecks.

• Serve as the operational bridge between customer-facing activities and backend business functions.

• Monitor inventory levels and alert for low-stock or at-risk products.

• Assist with inventory planning and re-order coordination.

• Support Shopify operations, including:

• ○ Creating and updating products.

• ○ Writing product descriptions and merchandising.

• ○ Implementing seasonal merchandising and promotional updates.

• ○ Conducting basic website and landing page maintenance.

• Ensure that product information, inventory status, and customer-facing messaging are accurate and current.

• Take ownership of follow-ups and ensure action items are completed across various teams.

• Track ongoing projects and operational priorities.

• Identify risks, blockers, and opportunities before they affect customers.

• Contribute to the development and enhancement of systems, processes, and workflows as the business expands.

• Maintain clear reporting and visibility regarding operational performance and key priorities.

• Assist leadership with operational initiatives and special projects.

• Organize information and ensure alignment with priorities.

• Facilitate cross-functional communication among customer service, operations, marketing, and leadership.

• Provide recommendations and insights based on recurring customer feedback and operational trends.

⛳️ Requirements

• A minimum of 3 years of experience in customer operations, e-commerce operations, project coordination, account management, or a related field.

• Experience in a fast-paced e-commerce or direct-to-consumer (DTC) environment.

• Strong knowledge of Shopify and e-commerce operations.

• Excellent written and verbal communication skills in English.

• Demonstrated ability to manage multiple priorities and work autonomously.

• Outstanding attention to detail and organizational capabilities.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 monthly entry raffle

• NO TRACKER. NO PROBLEM