Customer Experience Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and enhance the comprehensive customer experience strategy across all interaction points.

• Manage customer feedback initiatives, track NPS, and drive service enhancement projects.

• Effectively engage with internal teams and external partners across various time zones.

• Keep precise records of customer satisfaction metrics, journey maps, and CX project documentation.

• Utilize relevant tools such as CRM platforms, survey instruments, and customer analytics dashboards.

• Assist the broader team with cross-functional CX projects, training, and customer advocacy initiatives.

• Spot opportunities to minimize friction, boost loyalty, and enhance overall customer satisfaction.

⛳️ Requirements

• A minimum of 3 years of experience in customer experience, customer success, or a similar domain.

• Outstanding written and verbal communication abilities in English.

• Strong organizational skills with the capacity to manage multiple CX initiatives at once.

• Proficient in CRM systems, survey tools, and customer analytics applications.

• Capable of working independently and managing your own time efficiently.

• Exceptional attention to detail and a proactive mindset towards problem-solving.

• Experience collaborating with UK-based clients or employers is a plus.

• Must possess a reliable laptop, stable internet connection, and a quiet workspace.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A collaborative and inclusive work culture.