Customer Experience Lab Technician

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Collaborate on Treatment Plans: Work alongside physicians in real-time to assess and enhance case designs, ensuring the best aesthetic and functional outcomes for patients.

• Provide Live Clinical Support: Engage directly with clinicians through phone, chat, and video to resolve issues, clarify workflows, and deliver efficient and compassionate customer service.

• Facilitate Cross-Functional Communication: Serve as a bridge between doctors and Dandy lab teams, interpreting clinical feedback into production results.

⛳️ Requirements

• 3+ Years in a Dental Technician Role

• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.

• Profound understanding of digital dental workflows, encompassing implant systems, scan bodies, and optimal design practices.

• Technologically skilled with the capacity to quickly learn and navigate dental design platforms.

• Demonstrated ability to build relationships with clinicians, provide empathetic assistance, and handle complex issues with professionalism and care.

• Previous experience in a customer-facing lab position is preferred.

• Exceptional verbal and written communication skills with the capability to convert clinical and technical feedback into actionable insights.

• Comfortable engaging in live conversations with doctors, whether through chat, phone, or video calls.

• Strong independent problem-solving abilities and the capacity to manage multiple intricate discussions simultaneously.

• Eagerness to thrive in a rapidly growing and dynamic fully-digital lab environment.

• Ability to adhere to tight deadlines while upholding outstanding quality standards across every case.

🏝️ Benefits

• healthcare

• dental

• mental health support

• parental planning resources

• retirement savings options

• generous paid time off