Customer Experience & Insights Analyst, Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Load, validate, and maintain databases within the Qualtrics platform.

• Create and configure satisfaction, experience, and market surveys utilizing Qualtrics.

• Develop dashboards and management panels to track KPIs and outcomes.

• Conduct both quantitative and qualitative analyses of survey outcomes.

• Analyze comments and open-ended responses to identify trends, opportunities, and challenges.

• Execute and oversee the distribution of surveys to various audiences.

• Monitor surveys in the field, ensuring quality and compliance with timelines.

• Generate periodic Excel reports featuring indicators, field status, and consolidated results.

• Assist business areas in interpreting results and pinpointing areas for improvement.

• Ensure the quality, integrity, and consistency of the collected data.

⛳️ Requirements

• Bachelor's degree in Business Administration, Marketing, Statistics, Psychology, Social Sciences, Engineering, Technology, or related disciplines.

• Proficient experience with the Qualtrics platform.

• Knowledge in designing and managing market, satisfaction, or customer experience surveys.

• Intermediate to advanced skills in Excel.

• Experience in creating dashboards and executive reports.

• Familiarity with data analysis and the interpretation of metrics/KPIs.

• Experience with open-text analysis and comment categorization is an advantage.

🏝️ Benefits

• Opportunities for professional development and training.

• Flexible working hours.

• A culture of learning and knowledge sharing.

• Commitment to diversity and inclusion.