Customer Experience Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Diagnose and resolve technical challenges across Bolt.new and StackBlitz through email, chat, and occasional video calls—taking ownership of issues from initial report to resolution.

• Identify bugs, product shortcomings, and trends to communicate with Product and Engineering, providing clear and actionable context—acting as the internal voice of the customer.

• Work collaboratively with internal teams to proactively identify emerging issues and advocate for customer needs in every discussion.

• Support Quality Assurance and testing prior to releases to catch issues before they impact customers.

• Minimize customer friction by creating scalable resources—preventing the need to resolve the same issue multiple times.

• Enhance the feedback loop between customers and our product team, ensuring we develop solutions that truly meet user needs.

• Represent Bolt with integrity and care in every engagement, whether managing a support ticket or participating in a public discussion.

⛳️ Requirements

• Proven experience troubleshooting contemporary front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS.

• Knowledge of databases, API integrations, and proficiency with Chrome DevTools.

• Familiarity with LLMs and skill in crafting effective prompts for optimal AI interactions.

• Outstanding written communication skills: able to simplify complex ideas, adapt tone effectively, and ensure even frustrated users feel acknowledged.

• A sincere customer-first approach—you prioritize the individual behind the ticket rather than merely closing it.

• Comfortable representing a brand in public and maintaining conversations that are constructive, kind, and aligned with brand values.

• Capability to translate technical concepts into clear, user-friendly explanations.

• Quick learner who excels in a dynamic environment and can work independently with minimal oversight.

• Must be located in a Western European or American timezone.

🏝️ Benefits

• Remote work opportunity.

• Act as a public-facing expert and ambassador across social media and live events, providing answers with empathy, clarity, and confidence.

• Develop and enhance self-service resources: documentation, how-tos, and AI knowledge base content that empowers users to achieve success independently.