Customer Experience Dental Lab Technician – Removables

This is a fully remote position, open to applicants in Spain.

📋 Description

• Collaborate on Treatment Plans: Work alongside physicians in real-time to assess and enhance case designs, ensuring the best aesthetic and functional outcomes for patients. You will offer expert advice on intricate cases and instill confidence in our digital solutions among customers.

• Provide Live Clinical Support: Engage directly with clinicians through phone, chat, and video to resolve issues, clarify workflows, and deliver effective and compassionate customer service.

• Facilitate Cross-Functional Communication: Serve as a bridge between physicians and the Dandy lab teams, converting clinical feedback into production results.

⛳️ Requirements

• 3+ Years in a Dental Technician Role

• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases

• In-depth knowledge of digital dental workflows, encompassing implant systems, scan bodies, and optimal design practices

• Technologically proficient with the ability to quickly learn and navigate dental design platforms.

• Demonstrated capability to establish rapport with clinicians, provide compassionate support, and address complex concerns with professionalism and care.

• Prior experience in a customer-facing lab position is advantageous.

• Outstanding verbal and written communication skills, capable of converting clinical and technical feedback into actionable insights.

• Comfortable engaging in live discussions with doctors—whether via chat, phone, or video calls. You should be confident in participating in real-time conversations, answering inquiries, and rapidly building trust.

• Strong independent problem-solving abilities and the capacity to handle multiple complex conversations at once.

• Eager to thrive in a fast-paced and rapidly evolving fully-digital lab environment.

• Ability to adhere to tight deadlines while consistently maintaining exceptional quality standards across all cases.

• Native or near-native fluency in the local market language, along with a solid understanding of local dental norms and terminology.

🏝️ Benefits

• Healthcare

• Dental

• Mental health support

• Parental planning resources

• Retirement savings options

• Generous paid time off