Customer Experience Dental Lab Technician

This is a fully remote position, open to applicants in Spain.

📋 Description

• Collaborate on Treatment Plans: Join forces with doctors in real-time to assess and enhance case designs, ensuring the best aesthetic and functional outcomes for patients. You will offer expert advice on intricate cases and foster customer confidence in our digital solutions.

• Provide Live Clinical Support: Engage directly with clinicians through phone, chat, and video to resolve issues, clarify workflows, and deliver efficient and compassionate customer service.

• Facilitate Cross-Functional Communication: Serve as a bridge between doctors and Dandy lab teams, translating clinical feedback into effective production outcomes.

⛳️ Requirements

• 3+ Years in a Dental Technician Role

• 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases

• In-depth understanding of digital dental workflows, encompassing implant systems, scan bodies, and optimal design practices

• Technologically proficient with the capability to swiftly learn and navigate dental design platforms.

• Demonstrated ability to establish rapport with clinicians, provide empathetic support, and handle complex issues with professionalism and care.

• Previous experience in a customer-facing lab position is preferred.

• Exceptional verbal and written communication skills with the capability to convert clinical and technical feedback into actionable insights.

• Comfortable engaging in live conversations with doctors—whether through chat, phone, or video calls. You should feel confident participating in real-time discussions, responding to inquiries, and quickly establishing trust.

• Strong independent problem-solving abilities and the capacity to manage multiple intricate conversations at once.

• Eagerness to work in a dynamic, rapidly evolving fully-digital lab environment.

• Ability to adhere to tight deadlines while upholding outstanding quality standards across all cases.

• Native or near-native fluency in the local market language, along with a solid understanding of local dental norms and terminology.

🏝️ Benefits

• Healthcare

• Dental

• Mental health support

• Parental planning resources

• Retirement savings options

• Generous paid time off