Customer Experience Coordinator – Resident Support

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Warmly and promptly engage with new resident inquiries via phone.

• Follow up with residents during key moments, including on move-in day, the following day, a few days post-move-in, and one week after they’ve moved in.

• Conduct quarterly check-in calls with existing residents.

• Assist residents throughout the move-out process.

• In a natural and professional manner, request referrals from satisfied residents.

• Collect feedback regarding the onboarding, move-in, and overall resident experience.

• Accurately document conversations in the company’s systems.

• Swiftly escalate any concerns or issues to the relevant team member.

• Identify recurring feedback, issues, or friction points to enhance the resident experience.

• Help ensure that residents feel welcomed, valued, and supported throughout their journey with HomeCrew.

⛳️ Requirements

• Proficient in spoken and written English.

• Possess a warm, friendly, and professional communication style.

• Strong phone presence with the ability to build trust quickly.

• Highly organized, detail-oriented, and consistent in follow-through.

• Comfortable making proactive calls and soliciting feedback.

• Empathetic, calm, and capable of listening attentively to residents’ needs.

• Tech-savvy and adept at maintaining accurate notes in a CRM or communication system.

• Dependable, proactive, and able to identify potential issues early.

• Maintain high standards for service quality and resident experience.

• **Nice to have:**

• Previous experience in customer service, client success, hospitality, property management, leasing support, tenant communication, virtual assistance, or remote support.

• Experience in a resident-facing or customer-facing position.

🏝️ Benefits

• Remote work opportunity.

• Options for full-time or part-time employment.

• Compensation up to **$10/hour**, based on experience and suitability.

• Chance to make a direct impact on the resident experience and help individuals feel at home.

• Meaningful ownership in a growing company with distinct standards and purpose.

• Opportunity to influence the voice, service quality, and resident experience of the HomeCrew brand.