Customer Experience Agent, Seller

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Engage with sellers by adopting a seller-first mindset, recognizing the distinct challenges and demands of operating a resale business.

• Address seller concerns related to payments, payouts, order disputes, shipments, and platform inquiries with a focus on quality and promptness.

• Develop extensive expertise in Whatnot's seller tools, policies, and procedures to foster positive results for the reseller community.

• Collaborate across departments, including Trust & Safety, Payments, and Product teams, to troubleshoot and resolve complex seller escalations.

• Detect trends in seller challenges and proactively highlight opportunities to enhance the seller experience.

⛳️ Requirements

• Weekend availability is essential.

• Current or former Whatnot seller is highly preferred.

• Experience in support roles managing email and/or chat, ideally with sellers or merchants.

• Practical knowledge of reseller operations including sourcing, listing, fulfillment, returns, and payouts.

• Familiarity with customer support platforms such as Zendesk, Kustomer, or Intercom is advantageous.

• Knowledge of collectibles categories (trading cards, sneakers, vintage, etc.) is a plus.

• A proactive approach to problem-solving and improving processes.

• A Bachelor's degree or relevant college experience is preferred.

🏝️ Benefits

• Generous Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

• Home office setup allowance

• Monthly allowance for cell phone and internet

• Care benefits

• Monthly allowance for wellness

• Annual allowance towards Childcare

• Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

• Parental Leave

• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.*