Customer Engineer

This is a fully remote position, open to applicants in Jordan.

📋 Description

• Serve as the main Technical Point of Contact: Quickly respond to customer inquiries, participate in video calls, and oversee resolution from start to finish.

• Lead Technical Onboarding: Assist enterprise clients with setup, configuration, and integration with tools such as Zendesk, Intercom, HubSpot, and more.

• Debug & Troubleshoot: Identify and resolve complex issues within live customer environments.

• Ship Code: Apply fixes, enhance integrations, and develop small features directly in the Node.js / TypeScript codebase.

• Collaborate with Product Engineering: Provide customer insights, escalate systemic issues, and aid in prioritizing future development tasks.

• Develop Platform Expertise: Acquire in-depth knowledge of our AI agents and prompt engineering to effectively guide customers in optimizing their support operations.

• Document & Scale Knowledge: Record recurring issues, solutions, and integration patterns to enhance internal knowledge and customer resources.

⛳️ Requirements

• 2-3+ years of robust software engineering experience with Node.js and TypeScript, including writing and deploying production code.

• Practical experience with AI agents and prompt engineering (Open.cx is AI-native; this is fundamental to the role).

• Background in customer-facing technical roles: onboarding, debugging integrations, or similar experiences in a SaaS environment.

• Solid understanding of (or the ability to quickly learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.

• Exceptional English communication skills, including clear writing and confident speaking during video calls with enterprise stakeholders.

• Capacity to operate efficiently in a fast-paced startup: focus on speed, customer impact, and achieving results.

• Availability to work with customers across US, EU, MENA, and GCC time zones.

🏝️ Benefits

• Backed by YC with significant traction—we are in the market, expanding, and trusted by well-known enterprise clients.

• Exceptional career growth opportunities for early team members as we scale globally into leadership roles.

• Genuine ownership of your work; your contributions will be recognized and valued company-wide.

• High-trust team environment with no politics or bureaucracy; we prioritize speed and mutual support.

• Competitive compensation package, including top-of-the-market salary, equity, and comprehensive benefits.