Customer Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Responsible for the installation, maintenance, and repair of equipment within a designated territory/region.

• Ensure uninterrupted customer operations and maintain high levels of customer satisfaction.

• Take ownership of customer issues or incidents until they are fully resolved.

• Conduct work on products and services, specifically focusing on Retail/Hospitality offerings.

• Execute minor repairs and replace components on Tier I equipment.

• Assist in site preparation, which includes installation of cables and testing of equipment.

• Carry out periodic preventative maintenance on assigned products.

• Accountable for all NCR assets utilized in service delivery.

⛳️ Requirements

• High School diploma in Mathematics & English or equivalent qualification.

• Proficient in using the Microsoft Office suite.

• Experience with various and current Windows operating systems is essential.

• Previous experience in PC hardware maintenance and support is preferable.

• Ability to work effectively with minimal supervision.

• Strong problem-solving abilities are required.

• Quick to learn new skills.

• Capable of performing under pressure.

• Must be able to meet deadlines and deliver high-quality work.

• Excellent interpersonal and customer relationship skills are a must.

• A good level of mechanical and electrical aptitude is expected.

• High degree of personal integrity is essential.

• Ability to support and promote teamwork and collaborative efforts.

• Willingness to work a flexible schedule, including nights, weekends, overtime, flex shifts, and on-call duties.

🏝️ Benefits

• 25 days of annual leave.

• Health insurance coverage.

• Flexible working hours.

• Opportunities for professional development.