Customer Engineer

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Diagnose issues and perform minor repairs as well as replace modules on EPOS systems, self-checkouts, PCs, workstations, and associated peripherals.

• Conduct second-line maintenance on ATMs and kiosks.

• Enhance network and infrastructure capabilities.

• Install, maintain, and repair equipment within a designated territory or region.

• Ensure the continuity of customer operations while maintaining high levels of customer satisfaction.

• Manage customer issues or incidents until they are resolved to the customer's satisfaction or in accordance with the agreed Service Level Agreements.

• Travel for customer service tasks and handle tool kits and parts.

• Work rotating shifts as necessary.

• Operate independently with minimal supervision while effectively and proactively managing time.

⛳️ Requirements

• A valid DK driving license.

• Preferred experience in break/fix, IT, and computer/mechanical repairs.

• Basic knowledge of computer hardware and software.

• Familiarity with Windows operating systems.

• Experience in PC hardware maintenance.

• Basic networking skills.

• Ability to work with limited supervision.

• Strong problem-solving abilities.

• Quick learning capability for new skills.

• Ability to perform under pressure.

• Excellent interpersonal and customer relationship skills.

• High mechanical and electrical aptitude.

• Willingness to travel for extended periods and manage tool kits and parts of varying weights.

• Availability to work rotating shifts as necessary.

• Employment offers are contingent upon the successful completion of applicable screening criteria.

🏝️ Benefits

• Comprehensive training will be provided to the suitable candidate.

• A vehicle will be supplied.

• Necessary tools will be provided.

• A laptop will be provided.

• An Android phone will be supplied.

• All other required tools will be provided.