Customer Engagement Specialist, Inbound

This is a fully remote position, open to applicants in Arizona, +17 more states.

📋 Description

• Serve as a point of contact for customers

• Offer information regarding products and services

• Address customer inquiries

• Arrange service appointments

• Handle a high volume of incoming phone calls

• Recognize and evaluate customers’ needs to ensure satisfaction

• Foster lasting relationships and trust through transparent and engaging communication

• Deliver accurate, valid, and comprehensive information utilizing appropriate methods and tools

• Achieve personal and team sales goals and call-response quotas

• Maintain precise records of customer interactions and account-related details

• Collaborate to effectively resolve emerging customer issues

⛳️ Requirements

• Must reside in one of the operating states: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO, or SC

• Availability for flexible hours between 5:00am and 9:30pm MST, including weekends

• At least 12 months of experience in a call center; upselling experience is preferred

• Excellent phone contact-handling abilities and active listening skills

• Proficient in computer systems and software

• Customer-focused with the ability to adapt and respond to various personalities

• Capability to multitask, prioritize, and manage time efficiently

• Typing speed of 40 words per minute or higher

• Strong written and verbal communication abilities

• Good reading comprehension and basic math proficiency

• Willingness to take on additional tasks as required

• Must successfully pass a pre-employment drug test (excluding THC) and a criminal background check

• Must have current legal eligibility to work in the United States

🏝️ Benefits

• Medical, dental, and vision insurance, along with 401K

• Paid Time Off

• Weekly Pay

• Opportunities for internal promotions

• Company merchandise