Customer Engagement, Service Agent

This is a fully remote position, open to applicants in Poland.

📋 Description

• Responding to inquiries about the regulations governing economic activities in Poland.

• Providing technical support for the Ministry's website.

• Communication channels include phone (both inbound and outbound) and live chat (inbound).

⛳️ Requirements

• Minimum of 12 months of experience in customer service within the last 2 years – mandatory.

• Proficiency in the Polish language at a C1 level – mandatory.

• Proficiency in the English language at a B2 level – mandatory.

• Knowledge of Polish sign language at a B2 level – optional.

• Proficiency in the Ukrainian language at a B2 level – optional.

• Student status – optional.

• Clean criminal record.

• Completion of secondary education.

• Excellent manners and strong personal communication skills.

• Ability to write quickly and accurately.

• Willingness to absorb a substantial amount of information regarding entrepreneurs' law.

🏝️ Benefits

• Option for either full-time or part-time employment contract.

• Paid training provided.

• Parking available beneath the building.

• Salary that increases with experience.

• Subsidized meals for employees.

• Access to private medical care.

• Support for sports activities through the FIT PROFT card.