Customer Engagement Executive – BPO

This is a fully remote position, open to applicants in India.

📋 Description

• Engage with parents through phone calls, fostering meaningful conversations.

• Offer clear and precise information regarding Enthuziastic’s programs and services.

• Comprehend parent needs and respond appropriately to their inquiries.

• Uphold a professional and empathetic demeanor in all interactions.

• Ensure prompt follow-ups and maintain consistent communication.

• Keep accurate records of calls and interactions within internal systems.

• Collaborate with internal teams to facilitate seamless communication and support.

⛳️ Requirements

• Excellent verbal communication skills.

• Strong listening and interpersonal skills.

• Capability to manage conversations confidently and professionally.

• Basic computer proficiency (familiarity with Zoho Tools, CRM tools).

• Previous experience in BPO, calling, or customer support roles is preferred.

• Comfortable working in a structured calling environment.

🏝️ Benefits

• Stable and well-structured work environment.

• Comprehensive training and onboarding support.

• Incentives based on performance.

• Opportunities for growth within Enthuziastic.

• Supportive and collaborative team culture.