Customer Enablement Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Conduct live and virtual training sessions that cover the fundamentals, features, and best practices of the platform.

• Assist with global webinar initiatives, office hours, and ongoing training schedules.

• Utilize standardized curriculum and materials to maintain quality consistency in delivery.

• Tailor sessions to cater to various customer audiences and their experience levels.

• Gather and disseminate training feedback to enhance curriculum development.

• Leverage the LMS for managing enrollments, session logistics, and tracking engagement.

• Identify any content gaps and communicate needs to the Product Education team.

• Offer enablement insights to the Product, Customer Success, and Support teams.

• Assist in conducting customized training sessions that align with SAG customer workflows and objectives.

• Create and sustain customer-specific Help Centers for SAG clients.

• Ensure that customers have access to a centralized, personalized education hub.

⛳️ Requirements

• A minimum of 1 year of experience in customer enablement, training, implementation, or customer success in a SaaS environment.

• Demonstrated experience in delivering live training sessions to customers.

• Excellent written communication and documentation abilities.

• Ability to balance standardized training with customized enablement approaches.

• Highly organized with a focus on execution.

• Preferred qualifications include:

• Familiarity with LMS and knowledge base platforms.

• Experience in supporting enterprise-level customers.

🏝️ Benefits

• People: Collaborate with talented, friendly, and passionate individuals who enjoy their work.

• Guidance: Access our learning platform to receive the training and tools necessary for your success from day one.

• Surprise meal stipends: Enjoy the benefit of someone else preparing a meal for you while working from home!

• Work/life harmony: Enjoy 26 days of vacation, flexible and fixed holidays, wellness allowance, and paid parental leave.

• Medical insurance, life insurance, and business travel insurance are provided.

• Stock options as part of our equity-sharing initiative.

• A comprehensive perks program that offers stipends for cell phone and internet expenses, home office setup, mental wellness, professional development, and tuition reimbursement, along with occasional company-sponsored meals throughout the year.