Customer Education Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of new customer education initiatives from inception to publication, including courses, playbooks, recordings, and various learning materials.

• Establish the objectives and framework for each learning material — clarifying its purpose, target audience, and format — then collaborate with subject matter experts, design the strategy, and create it.

• Update and enhance existing Academy content to ensure it remains relevant to how Ashby operates today.

• Convert intricate Ashby workflows into straightforward, practical, and outcome-focused educational resources.

• Collaborate cross-functionally with Customer Success, Product, Product Marketing Management, and Recruitment Operations Consultants to pinpoint valuable educational opportunities.

• Contribute to the systems, standards, and processes that enable Customer Education to scale while ensuring high-quality learning experiences.

• Assist in exploring additional formats when beneficial.

⛳️ Requirements

• You possess a strong understanding of Ashby.

• You are familiar with the structure of its workflows, aware of potential user challenges, and know what it takes to utilize it effectively.

• You have experience teaching complex subjects.

• You can manage multiple projects simultaneously.

• You are an excellent writer.

• You are comfortable with recording voiceovers.

• You take ownership of your work from start to finish.

• You collaborate effectively with subject matter experts.

• You exercise good judgment regarding project scope.

• Prior experience in traditional customer education is not mandatory.

🏝️ Benefits

• You will have the time to execute tasks properly; we prioritize high-quality work and strive to avoid quick fixes whenever possible.

• You will work with a product that genuinely excites our customers.

• A 10-year exercise window for stock options is offered.

• Enjoy unlimited PTO, with a recommendation of four weeks per year.

• Receive twelve weeks of fully paid family leave for employees in the US.

• A monthly education budget of $100, with larger development opportunities supported through manager approval.

• Comprehensive health benefits for you and your dependents (subject to availability with our Employer of Record).

• A generous budget for equipment, software, and office furniture.