Customer Education and Communities Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Consolidating Customer Onboarding Materials.

• Streamlining Partner-Facing Resources.

• Unifying Community Management efforts.

• Promoting Product Adoption.

• Collaborating with Internal Teams on Product Curriculum development.

• Conducting Enablement Analytics.

⛳️ Requirements

• Over 5 years of experience in customer enablement, customer education, partner enablement, or a closely related role within a B2B SaaS organization.

• Proven track record in creating enablement programs from the ground up, rather than just executing within an existing framework.

• Strong instincts regarding products — ability to deeply understand a complex platform and convey technical capabilities into customer-facing advantages.

• Proficiency with AI tools for content creation, knowledge management, and automation of workflows.

• Experience in cross-functional collaboration with Product, Customer Success, Professional Services, and Partner teams.

• Exceptional writing and content design abilities — capable of independently producing high-quality, customer-facing materials.

• Comfort with analytics and reporting on adoption, engagement, and ROI metrics.

• Experience in managing or expanding a customer community is a significant advantage.

• Located in or willing to commute to the NYC Metro area for a hybrid work arrangement.

🏝️ Benefits

• Kustomer provides a comprehensive benefits package, including competitive salaries and stock options.

• In the U.S., we offer full healthcare coverage.

• 401K plan.

• Reimbursement for WiFi and mobile expenses.

• Generous vacation policy.

• In the UK, we also provide pension plans, supplemental health insurance, and additional perks.