Customer Development Manager, IT Services

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Generate new leads through focused research and prospecting efforts.

• Qualify, negotiate, and finalize deals up to CHF 200,000.

• Assist customers with complex issues swiftly and effectively.

• Establish and nurture customer relationships through consistent communication.

• Identify and leverage upsell and cross-selling opportunities proactively.

• Create and execute targeted measures for customer retention.

• Update internal stakeholders regarding customer requirements.

• Formulate roadmaps for A‑accounts.

• Examine sales data and customer feedback to uncover trends.

• Create sales strategies tailored for individual A‑accounts and specific sectors.

⛳️ Requirements

• 2 to 5 years of sales experience within a medium-sized organization, ideally in an IT setting.

• Demonstrated success in acquiring new customers and expanding existing accounts through upselling, cross-selling, and renewals.

• Basic understanding of IT concepts and a readiness to engage with technical subjects.

• Proficiency in German and English at a C1 level.

• Openness to travel for customer meetings.

🏝️ Benefits

• Transparent compensation model featuring a competitive base salary and incentive plan.

• Established, professional marketing and sales processes.

• Access to high-quality lead flow and well-developed accounts for a successful initiation.

• A variety of technical and soft-skill training opportunities.

• 40-hour workweek with flexible working hours and arrangements.

• 5 weeks of paid vacation along with flexible options for unpaid leave (e.g., sabbaticals).