Customer Delivery Technical Leader

This is a fully remote position, open to applicants in Canada.

📋 Description

• Implement adoption and optimization strategies in long-term customer partnerships.

• Maintain a consistent schedule for meetings and documentation.

• Demonstrate significant outcomes derived from customer engagements.

• Lead the adoption, optimization, and integration of Splunk IT Ops and Observability solutions into the client's business framework.

• Offer technical guidance on enterprise architecture, configuration, and optimization in complex environments.

• Champion customer initiatives and requirements within the internal Splunk network.

• Act as a dedicated point of contact for adoption, optimization, customer success, and technical escalations.

• Engage regularly and exchange information with Splunk’s diverse account management team.

• Solve intricate customer challenges.

⛳️ Requirements

• Over 3 years of experience in technical consulting or big data analytics.

• More than 3 years of proven experience in administering and utilizing Splunk Core and/or ES.

• Clear understanding of common enterprise applications.

• Experience in statistical and analytical modeling is advantageous.

• Strong knowledge of bash scripting, Java, Python, .NET, databases, and analytical tools.

• Relevant software industry experience in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

• Capability to serve as a trusted advisor and product expert for assigned clients.

• Proficiency in managing strategic accounts that require partnership, negotiation, and conflict resolution.

• Exceptional written and verbal communication skills.

• Active listening abilities.

• Strong interpersonal skills in customer-facing scenarios.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a matching contribution from Cisco.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Potential availability of Cisco restricted stock unit grants.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid holiday shutdown at year-end.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick time off provided at the date of hire and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each full calendar year.

• Annual bonuses may be available for non-sales roles.

• Performance-based incentive pay for employees on sales plans.