Customer Care Technical Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries through all available channels

• Analyze technical data-related challenges

• Prioritize and escalate tickets to the relevant teams

• Track and update the status of tickets

• Provide support for Snowflake and AWS platforms

• Work together with other teams to resolve issues

• Guide customers on application functionalities

⛳️ Requirements

• Solid understanding of cloud data platforms (Snowflake, AWS)

• Background in customer support or technical support positions

• Skilled in SQL

• Capability to handle customer inquiries with professionalism

• Team-oriented with a problem-solving approach

• Must possess legal authorization to work in the United States.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Opportunities for professional development