Customer Care Team Member

This is a fully remote position, open to applicants in Florida, +9 more states.

📋 Description

• Conduct outbound calls in a polite and effective manner.

• Achieve and uphold outbound calling targets and metrics.

• Leverage available tools to log all outbound call attempts and outcomes.

• Develop a comprehensive understanding of Medicare and Medicaid plans, including their benefits and features.

• Assist in scheduling appointments, executing welcome calls, and conducting health assessments.

• Deliver a professional consumer experience by employing strong listening and communication skills.

• Uphold our high standards of ethical behavior.

• Collaborate closely with both internal and external Consumer Customers.

⛳️ Requirements

• Strong skills in customer service and data entry.

• Proficient analytical thinking, excellent listening abilities, and meticulous attention to detail.

• Capacity to manage multiple tasks simultaneously.

• Intermediate to advanced skills in resolving issues with computer applications and navigating various windows to provide accurate information to the end user (multiple screens are recommended but not mandatory).

• Ability to navigate and interact with various interfaces while on a call.

• Willingness to work flexible shifts, including holidays, weekends, and evenings.

• Preferably, at least 1 year of experience in a call center environment.

• Previous experience in the medical or health insurance field is preferred.

• Familiarity with medical and Medicare terminology is advantageous.

• Open to constructive feedback and eager to improve.

🏝️ Benefits

• 100% Remote Work

• Opportunities for growth

• Comprehensive benefits including Medical, Dental, PTO, 401k Company Match, and Tuition Reimbursement (among others).