Customer Care Specialist – Hungarian, Polish, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main point of contact for a worldwide logistics network, addressing complex issues through tickets and phone communication.

• Evaluate and prioritize client inquiries to deliver support and resolve challenges.

• Work in collaboration with specialized internal teams to drive resolutions and track progress on critical support cases.

• Oversee customer improvement initiatives to maintain a high standard of service and ensure a positive overall experience.

⛳️ Requirements

• Proficiency in Hungarian and Polish, along with a strong command of English.

• Outstanding interpersonal skills and a customer-focused approach to foster enduring professional relationships.

• Strong analytical skills to classify, prioritize, and address a variety of support requests.

• Excellent communication abilities to provide regular updates on case progress in a clear and approachable manner.

• A genuine interest in technology and a solid understanding of IT-related subjects.

• Previous experience in a multilingual customer support or helpdesk setting.

• A passion for problem-solving and an entrepreneurial mindset in a dynamic environment.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Professional development opportunities