Customer Care Specialist, Dutch or German

This is a fully remote position, open to applicants in Romania.

📋 Description

• Provide an exceptional customer experience across phone, chat, and email, consistently exceeding customer expectations.

• Establish strong, authentic connections with customers, particularly in challenging or sensitive scenarios.

• Listen attentively to comprehend customer needs, concerns, and the underlying causes of issues.

• Communicate with clarity, confidence, and empathy, ensuring customers easily grasp the situations explained.

• Take complete responsibility for customer issues, acting swiftly to resolve them as efficiently as possible.

• Proactively follow up with customers, honoring commitments and ensuring every issue is addressed.

• Transform dissatisfied customers into loyal advocates through exceptional service and personal accountability.

• Work closely with internal teams to escalate, monitor, and resolve complex issues.

• Precisely document customer interactions and outcomes in internal systems.

• Contribute to continuous improvement by providing insights and feedback from customer interactions.

⛳️ Requirements

• Native or fluent in Dutch or German (both written and spoken).

• At least 6 months of experience in customer care, regardless of industry.

• Excellent communication skills with the emotional intelligence necessary to manage high-impact customer situations.

• An innate sense of empathy and a sincere passion for helping others.

• Resilience and composure when addressing complaints or challenging conversations.

• A proactive attitude with strong follow-through — you fulfill your commitments.

• Comfortable working in a fast-paced, rapidly changing scale-up environment.

• Agile, adaptable, and invigorated by change.

• Strong problem-solving abilities and the confidence to take ownership of issues.

🏝️ Benefits

• Fully remote working arrangement.

• Competitive salary package.

• Up to 15% monthly bonus tied to individual and team performance.

• Stock Option/Shares program available.

• Access to the company's flats in Cyprus for our work-and-swim program.

• Opportunity to enhance your skills in a fast-paced FinTech environment.