Customer Care Specialist, Dutch, German

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Provide an exceptional customer experience through phone, chat, and email, consistently exceeding customer expectations.

• Establish strong and authentic connections with customers, particularly in challenging or sensitive scenarios.

• Engage in active listening to fully understand customer needs, concerns, and the underlying issues.

• Communicate with clarity, confidence, and empathy, ensuring that situations are explained in an easily understandable manner for customers.

• Assume complete responsibility for customer issues, acting swiftly to resolve them as quickly as possible.

• Proactively follow up with customers, honoring commitments, and ensuring every issue is addressed.

• Transform dissatisfied customers into loyal advocates through exceptional service and personal accountability.

• Work collaboratively with internal teams to escalate, monitor, and resolve complex issues.

• Accurately record customer interactions and outcomes within internal systems.

• Contribute to ongoing improvements by sharing insights and feedback derived from customer interactions.

⛳️ Requirements

• Native or fluent in Dutch or German (both written and spoken).

• At least 6 months of customer service experience — applicable to any industry.

• Excellent communication skills paired with the emotional intelligence to manage high-stakes customer situations.

• A natural sense of empathy and a sincere desire to assist others.

• Ability to remain resilient and composed when handling complaints or challenging conversations.

• A proactive approach with strong follow-through — you follow through on your commitments.

• Comfortable working in a dynamic, fast-paced scale-up environment.

• Agile, adaptable, and motivated by change.

• Strong problem-solving abilities accompanied by the confidence to take ownership of challenges.

🏝️ Benefits

• Fully remote working arrangement.

• Competitive salary package.

• Up to a 15% monthly bonus based on individual and team performance.

• Stock Option/Shares program.

• Access to the company's flats in Cyprus as part of our work-and-swim initiative.

• Opportunities to enhance your skills within a fast-paced FinTech environment.