Customer Care Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as the initial point of contact for our clients, providing them with enthusiastic and knowledgeable support through our live chat platform.

• Utilize Intercom to accurately and kindly respond to customer inquiries.

• Foster genuine connections with each customer by delivering personalized solutions.

• Assist users in mastering the Indy platform and address their accounting queries.

• Play an active role in enhancing customer retention by cultivating long-term relationships.

• Engage in the ongoing improvement of processes and the product by communicating customer feedback.

• Depending on your development and the needs of the company, you may be given exciting new responsibilities.

⛳️ Requirements

• High school diploma or equivalent is required.

• Reside in Lyon or within a three-hour train journey, allowing you to visit our Lyon office once a month for 2 to 3 consecutive days.

• Demonstrate curiosity, sociability, and kindness, showcasing your empathy.

• Enjoy multitasking and find satisfaction in solving problems.

• Be self-sufficient, organized, and embrace challenges.

• Possess excellent spelling and grammar skills (even without the aid of a spellchecker).

• Bonus: a passion for accounting is advantageous.

🏝️ Benefits

• BSPCE equivalent to 20% of your starting salary.

• A special one-month leave after five years of service.

• Health insurance (Alan) covered at 50%.

• 50% reimbursement of public transport subscriptions or a green mobility allowance of €37.05 for those commuting by bike or scooter.

• Seven RTT days per year for all independent contractors.

• A unique 12-day parental leave during the child's first year.