Customer Care Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Handles customer scheduling tasks through a high volume of phone calls, emails, and online scheduling requests.

• Coordinates with team members regarding any additions or modifications to the schedule.

• Engages with hospital personnel and/or physicians concerning schedule updates or changes.

• Inputs and revises work orders in an online scheduling platform.

• Maintains and updates customer notes in the CRM system.

• Performs confirmation calls.

⛳️ Requirements

• Prior experience in a high-volume call center setting.

• Background in scheduling.

• Excellent customer service abilities.

• Professional demeanor on the phone.

• Performs well under pressure during busy call periods.

• Strong problem-solving capabilities.

• Ability to adjust to pressing priorities.

• Skilled at quickly resolving scheduling conflicts.

• Capable of working independently with minimal oversight.

• Keen attention to detail.

• Proficient in multitasking.

• Flourishes within a team-oriented culture.

• Competent in Microsoft Office applications.

• Previous experience with CRM systems is advantageous.

• Reliable and dependable.

🏝️ Benefits

• Competitive hourly wage.

• Independent work environment with opportunities to build relationships with physicians and medical professionals across various healthcare facilities.

• Training with leading medical technologies.

• 401k plan featuring a generous company match (available to eligible employees).

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Health and Wellness Rewards Program.

• Generous paid time off (PTO) policy.