Customer Care Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will become a member of the Customer Care team, responsible for managing our users' daily inquiries.

• Comfortable in both verbal and written communication, you will address customer requests through email, phone, and social media platforms.

• Ensure high-quality follow-up on customer relationships in alignment with our KPIs.

• Assist in optimizing tools and processes, while proactively reporting any friction points or bugs encountered by our customers to internal teams.

• Play a role in the continuous enhancement of our service by actively suggesting improvements.

⛳️ Requirements

• Prior experience in a similar role.

• Proficiency in English and German, encompassing reading, writing, and speaking skills.

• Exceptional verbal communication abilities.

• Impeccable written communication and spelling.

• A dynamic personality combined with a humble mindset.

• Patience, empathy, and attention to detail are essential traits.

• Comfort in a digital environment and familiarity with its various aspects.

• Quick learner with strong analytical and summarizing skills, able to adapt easily to new tools and processes.

• Self-sufficient with excellent interpersonal skills and a robust team spirit.

• A natural problem-solver who enjoys devising clever solutions to recurring issues and believes that “the best support is no support.”

• Finally, you align with our values of excellence, curiosity, and proactivity.

🏝️ Benefits

• Health insurance.

• Flexible working hours.