Customer Care & Sales Advisor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire and implement concepts, processes, and methodologies related to Retention Sales and Customer Care.

• Execute entry-level sales and support functions within a specific region or business sector.

• Address incoming customer inquiries through phone calls or ticketing systems.

• Engage in active listening and pose questions to fully grasp customer requirements.

• Handle requests related to service disconnections or removals.

• Provide information regarding billing and pricing.

• Resolve standard issues remotely or guide customers on how to address them.

• Arrange service appointments when remote solutions are unfeasible.

• Facilitate product returns or exchanges.

• Manage requests for additions, changes, or deletions in hosted platforms.

• Foster relationships and pinpoint customer concerns.

• Propose solutions and clarify the advantages of products/services.

• Negotiate household expenses and upsell further services.

• Accurately and efficiently enter orders.

• Achieve or surpass weekly and monthly sales activity targets.

• Adhere to company-sanctioned scripts.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED equivalent.

• Skill in posing fact-finding questions to discover solutions that align with customer needs.

• Proven patience and professionalism in all interactions with customers.

• Familiarity with Cable One products and services.

• Excellent communication and active listening abilities.

• Capacity to maintain composure and empathy in high-pressure situations.

• Ability to sit for prolonged periods, utilize hands, speak, and hear effectively.

• May need to lift items weighing up to 10 pounds.

• Job offers are dependent on successful background checks, drug screenings, and reference verifications.

🏝️ Benefits

• Medical, dental, and vision insurance plans commence immediately.

• Life insurance coverage.

• Generous paid time off for vacations, holidays, and personal days.

• 401(k) plan with a 100% company match up to 5% from the first day.

• Group legal plan.

• Identity theft protection services.

• Tuition reimbursement up to $5,250 during the first year.

• Community support initiatives across the U.S.

• Recognition and awards programs.

• Clear opportunities for advancement.

• Collaborative working environment.