Customer Care Representative, Spanish Bilingual

📋 Description

• Respond to customer inquiries via phone and/or email to resolve issues promptly or collaborate with the appropriate PayPal department for timely handling.

• Meet productivity and quality metrics, such as phone handling time, quality assessments, and customer satisfaction.

• Monitor inquiries until resolved, escalating issues when necessary.

• Record responses and maintain logs as required by our workflows.

• Follow up on ticket processing and transaction requests, ensuring timely communication with customers.

⛳️ Requirements

• At least 2 years of customer service experience is required; seasoned with extensive experience to manage complex calls, including escalations.

• Strong background in managing Spanish Bilingual accounts; capable of effectively communicating both verbally and in writing in Spanish and English.

• Proven track record of handling difficult customers professionally while maintaining composure.

• Proficient with the Internet, MS Word, Excel, and Outlook.

• Experience with databases, such as MS Access, is a plus.

• Excellent analytical and problem-solving abilities.

• Highly organized and detail-oriented, with the capacity to multitask.

• Demonstrated initiative and eagerness to learn new skills.

• Fluency in an additional language is advantageous.

• Capability to work independently and collaboratively within a team setting.

🏝️ Benefits

• Generous paid time off.

• Healthcare coverage for you and your family.

• Resources to foster financial security and support your mental health.