Customer Care Representative

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Initiate claims in accordance with best practices, as assigned, while delivering outstanding customer service.

• Advocate for digital self-service functionalities.

• Employ various computer applications to accurately record claim details.

• Maintain a dedicated workspace that is free from distractions during both work and training hours.

• Commit to the training and work schedule as required.

• Take ownership to ensure we exceed expectations in servicing each caller's needs, leveraging every interaction as a chance to enhance value and represent The Hartford brand.

⛳️ Requirements

• Proven experience in customer service, call centers, insurance, retail, restaurants, or a related field.

• Capability to thrive in a fast-paced, complex environment while managing multiple programs.

• Strong problem-solving and critical thinking abilities with meticulous attention to detail.

• Excellent communication skills, with the capacity to empathize with both customers and colleagues.

• Flexibility and adaptability.

• High School Diploma or equivalent experience is required.

• Bilingual in Spanish is a plus.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Disability Insurance available from day one.

• 25 days of paid time off in your first full year of service, along with paid holidays.

• Tuition reimbursement and Student Loan Paydown Program.

• 401K plan.