Customer Care Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide outstanding service and solutions to customers via inbound calls and chat.

• Utilize cutting-edge technologies and systems.

⛳️ Requirements

• Capability to manage customer calls of various types (such as service requests, billing inquiries, energy conservation advice, etc.) efficiently and effectively.

• Excellent communication and active listening skills, along with the ability to use probing questions to resolve issues.

• Strong attention to detail with the capability to multitask effectively.

• High school diploma or GED; an Associate's degree is advantageous.

• Proficient in using a PC with solid keyboard skills and basic knowledge of MS Office.

• Reliable internet connectivity: access speeds of 2 Mbps upload and 10 Mbps download – faster is preferable!

• A hardwired internet connection is required; wireless and/or satellite Internet Service Providers are incompatible with our systems.

• A quiet, distraction-free, and secure workspace is essential.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid training and paid time off (PTO).

• Opportunities for advancement – 80% of our frontline leaders have been promoted from within.

• Monthly rewards and recognition programs.

• Employee discounts.

• Health and wellness programs, including access to a personal trainer dedicated to Sutherland.