Customer Care Representative

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Manage a range of responsibilities that will grow in complexity as the Customer Care Representative develops their skills.

• Respond to incoming calls from Members, Clients, and Facilities.

• Anticipate handling 60 to 80 calls daily, with increased call volumes expected on Mondays.

⛳️ Requirements

• Must currently be a resident of Wisconsin.

• A minimum of 1 year of experience in a Call Center environment.

• At least 6 months of Customer Service experience.

• Proficient typing and computer skills, with strong navigational abilities.

• High-speed Internet access such as Cable, DSL, or Fiber (with a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).

• The use of wireless and WiFi “air cards” is not permitted.

• A quiet home workspace free from distractions, including caretaking responsibilities of any kind.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.