Customer Care Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities.

• Anticipate handling 60 to 80 calls daily, with increased volume typically on Mondays.

• Expect tasks to become more complex as skills develop.

⛳️ Requirements

• Must currently be a resident of Texas.

• At least 1 year of experience in a Call Center environment.

• Minimum of 6 months of Customer Service experience.

• Basic typing and computer skills, along with proficient navigational abilities.

• Access to high-speed Internet such as Cable, DSL, or Fiber (minimum upload speed of 3 mbps and minimum download speed of 30 mbps).

• Use of wireless and WiFi “air cards” is not permitted.

• A distraction-free quiet workspace within the home, free from caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.