Customer Care Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Responds promptly and professionally to incoming calls, online chats, and emails pertaining to policy coverage and claims.

• Establishes rapport with policyholders by employing customer service skills to listen, comprehend, and address requests and inquiries.

• Works to retain policyholders who express interest in canceling by recommending policy modifications or coverage enhancements.

• Assists policyholders in understanding their policy coverage, claims process, and reimbursement procedures.

• Exhibits the ability to operate within a metrics-driven environment and meet performance standards.

• Maintains knowledge of federal and state regulations, ensuring compliance.

• Capable of effectively and efficiently utilizing multiple technical systems.

• Performs additional duties and/or special projects as required.

⛳️ Requirements

• Minimum of 2 years’ experience in a customer service or customer support position.

• Active Property & Casualty (P&C) Producer License is required.

• Must be at least 18 years of age.

• A high school diploma or equivalent is necessary.

• Willingness to undergo a background check as part of the onboarding procedure is required.

• Must meet the criteria set forth in Section 1033(E) of the Violent Crime Control and Law Enforcement Act of 1994.

🏝️ Benefits

• Comprehensive full medical, dental, and vision insurance.

• Basic Life Insurance provided at no cost to the employee.

• Company-sponsored short-term and long-term disability coverage.

• 12 weeks of fully paid parental leave.

• Health Savings Account (HSA) options available.

• Flexible Spending Accounts (FSA) offered.

• Retirement savings plan to help secure your future.

• Personal paid time off for work-life balance.

• Paid holidays and a company-wide Wellness Day off.

• Paid time off to volunteer with nonprofit organizations.

• A pet-friendly office environment.

• Commuter benefits to ease your travel.

• Group pet insurance available.

• On-the-job training and skills development opportunities.

• Employee Assistance Program (EAP) for support and resources.