Customer Care Officer

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• **Job Summary**

• Catilas Resources Limited, representing our client, a prominent commercial bank, is seeking to recruit **dynamic Customer Care Officers.** The successful candidates will be responsible for the following tasks:

• **Customer Service & Inquiry Handling**

• - Address customer inquiries through phone, email, face-to-face interactions, and more.

• - Offer information regarding banking products, services, policies, and procedures.

• - Uphold a professional and positive demeanor while assisting customers.

• **Cash Handling & Tellering Functions**

• - Accurately and efficiently process deposits, withdrawals, transfers, and payments.

• - Manage cash transactions, verify amounts, and ensure precise record-keeping.

• - Reconcile daily transactions and balance cash drawers at the end of each day.

• - Issue checks, drafts, and other banking instruments.

• **Issue Resolution & Technical Support**

• - Detect counterfeit notes and report suspicious transactions in accordance with regulatory guidelines.

• - Promptly resolve customer complaints to ensure a positive experience.

• - Investigate discrepancies, identify root causes, and apply solutions.

• - Assist customers with online and mobile banking issues, providing troubleshooting as necessary.

• **Request & Transaction Processing**

• - Facilitate account openings, loan applications, and card issuance.

• - Aid in order placements, transaction tracking, and processing.

• **Customer Education & Cross-Selling**

• - Inform customers about product features and benefits.

• - Advocate for additional banking products and services, such as loans, savings plans, and investment options.

• - Suggest upgrades or complementary financial solutions to meet customer requirements.

• **Records Management & Compliance**

• - Update and maintain accurate customer records in the banking database.

• - Document customer interactions, feedback, and resolutions.

• - Comply with banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

• **Collaboration & Performance Metrics**

• - Collaborate closely with other departments to ensure efficient issue resolution.

• - Achieve service metrics such as response time, resolution rate, and customer satisfaction scores.

• - Contribute to process improvement initiatives and relay customer feedback to enhance services.

• **Continuous Improvement & Customer Experience**

• - Remain informed about banking policies, industry trends, and new financial products.

• - Aim to surpass customer expectations and foster long-term relationships.

• - Maintain an empathetic and customer-centric approach in all interactions.

⛳️ Requirements

• **Education Requirements:**

• - Candidates must possess an Ordinary National Diploma (OND) in any field with a minimum of Lower Credit.

• - Applicants should be at least 27 years old as of their last birthday.

• **Skills Requirements:**

• - Experience in banking operations is a plus.

• - Strong numerical, problem-solving, and time-management abilities.

• - High level of accountability, efficiency, and accuracy.

• - Proficiency in MS Office (Excel, Word, and Outlook).

• - Exceptional communication, interpersonal, and customer service skills.

• - Integrity, professionalism, and a strong work ethic are essential.

• **Location: Nationwide**

🏝️ Benefits

• The salary is competitive and includes Health Maintenance Organization (HMO) coverage, pension, leave, and a 13th-month allowance.