Customer Care Manager – Aftersales, Heat Pump

This is a fully remote position, open to applicants in Germany.

📋 Description

• Primary liaison following project completion

• Addressing customer inquiries and concerns

• Determining appropriate team members for intricate issues

• Fostering a positive communication environment

• Engaging in the execution of a professional aftersales process

⛳️ Requirements

• Around 2 years of pertinent professional experience in customer support, customer success, or a similar customer-facing role

• Assertive and goal-oriented communication style

• Ability to maintain resilience and empathy in fast-paced situations

• Familiarity with the construction sector or renewable energy is advantageous

🏝️ Benefits

• 30 days of vacation

• Flexibility to work from home

• Adaptable working hours

• Access to GoodHabitz courses and various learning opportunities

• JobRad leasing (company bike program)

• €50 monthly tax-free non-cash benefit

• Company pension scheme (bAV) with employer contribution