Customer Care, German – Insurance

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary contact for German-speaking clients, managing both inbound and outbound communications.

• Address customer inquiries through phone and email in German.

• Efficiently process insurance claims and resolve customer issues.

• Escalate complicated cases as per internal protocols.

• Manage new vehicle insurance applications, contract modifications, conversions, and terminations.

• Ensure high accuracy in handling correspondence and documentation.

• Offer insurance advice and create customized proposals.

• Promote additional insurance products (liability, property, legal, etc.) through cross-selling.

• Assist with onboarding processes, such as self-service portal registrations.

• Arrange pension consultation appointments.

⛳️ Requirements

• Proficiency in German at C1+ level (fluent).

• Excellent communication abilities and a customer-oriented approach.

• Capability to clearly explain intricate insurance concepts.

• Strong problem-solving skills with an emphasis on resolving issues during the first contact.

• Exceptional attention to detail (data entry and documentation).

• Comfortable managing multiple tasks across various systems in a fast-paced setting.

• Proficient in using PCs (Windows, CRM systems, MS Office).

• Typing speed of 25 WPM with 85% accuracy.

• Minimum requirement of a high school diploma.

🏝️ Benefits

• Performance bonus of up to 10% based on achievement of targets.

• Relocation package available for candidates relocating to Greece.

• Option 1 (Full coverage): All costs for flight, hotel, and real estate agency fees fully covered.

• Option 2 (Allowance): €250 relocation allowance along with covered real estate agency fees.