Customer Care Engineer – Technical Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Delivering triage, prioritizing, and addressing technical issues for our premier customers.

• Detecting software bugs, replicating customer problems, and testing/validating versions with software fixes.

• Collaborating with Forward Engineering teams to resolve client issues.

• Timely escalation of unresolved problems while maintaining direct communication with all stakeholders.

⛳️ Requirements

• Over 3 years of experience in technical customer support.

• Background in a technical support center assisting a diverse range of customers.

• Ability to cover North American Eastern Standard Time zones.

• Willingness to participate in after-hours on-call rotations.

• Strong foundational knowledge in Networking, Cloud, or Security.

• Excellent written and interpersonal communication skills.

• Outstanding analytical and problem-solving abilities, coupled with the capacity to quickly resolve issues.

• Experience in supporting a multi-vendor network (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP, etc.).

• Demonstrated ability to work collaboratively in a team-oriented setting.

• Bachelor’s degree in Computer Science or equivalent educational background.

• Proficiency in Python scripting.

• Familiarity with Kubernetes.

• Understanding of Linux fundamentals.

• Experience with API debugging.

• Knowledge of cloud networking (AWS, Azure, GCP).

🏝️ Benefits

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