Customer Care

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Become part of our award-winning Customer Care department, which offers excellent career advancement opportunities.

• Simplify the lives of busy individuals by collecting their dirty laundry and ensuring it's delivered cleaned and pressed the following day.

• Maintain a consistently outstanding ihateironing experience as a member of the customer care team.

• Effectively manage customer inquiries and resolve complaints.

• Work collaboratively with team members and external partners, including dry cleaners and drivers.

⛳️ Requirements

• Minimum of two years of prior experience in customer care.

• Exceptional attention to detail.

• Highly organized and dependable.

• A cooperative team player.

• Demonstrates honesty and professionalism in all tasks.

• Committed to putting in diligent effort.

• Capable of managing over 50 calls daily.

• Skilled in troubleshooting potential issues.

• Proficient in addressing customer complaints and offering suitable solutions.

• Ability to think quickly and take initiative.

• Communicate effectively with dry cleaners and drivers to ensure they continue delivering excellent service to our customers.

🏝️ Benefits

• Competitive salary.

• Fully remote position.

• £20 monthly health and fitness allowance.

• Potential for a profit-related bonus.

• Company pension plan.

• Paid accommodation for three weeks of training in London.

• Subsidized laundry and dry cleaning services.

• Opportunities for career progression.

• Positive working environment.

• Weekend availability is required for support.

• Work Hours: This position includes a mix of shifts throughout the week, covering mornings and evenings. You will need to work one weekend every two weeks as part of a fair and balanced schedule.