This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Delivers outstanding customer service by addressing inquiries and resolving issues through effective education, information dissemination, and follow-up.

• Cultivates and sustains strong relationships with customers via phone calls, written communication, electronic messages, and in-person visits.

• Examines all concerns and issues to ensure timely and accurate information is provided.

• Accurately documents and categorizes all inquiries and concerns.

• Makes outbound calls to customers to address intricate matters related to benefits, eligibility, premiums, pharmacy, claims, or other associated issues.

⛳️ Requirements

• High School Diploma or Equivalent (GED) - (Required)

• At least 1 year of Customer Service experience (Preferred)

• Skills: Proficiency in Call Center Technologies, Effective Communication, Computer Literacy, Organizational Skills, and Team Collaboration

🏝️ Benefits

• Comprehensive healthcare benefits for both full-time and part-time positions from day one, including vision, dental, and coverage for domestic partners

• An environment that fosters collaboration, cooperation, and collegiality