Customer Care Associate

This is a fully remote position, open to applicants in Europe.

📋 Description

• Accountable for addressing a set number of tickets weekly across various Remote sectors.

• Uphold productivity benchmarks while ensuring meticulous attention to detail, fostering a strong focus on the customer journey and customer advocacy.

• Address standard tickets via email and live messaging within the agreed Service Level timeframe across all sectors.

• Collaborate closely with the Customer Success team, cross-vertical operational groups, and Sales.

• Serve as the voice and listener for our users.

⛳️ Requirements

• Strong analytical skills with a commitment to enhancing the customer experience and championing customer needs.

• Significant experience in Customer Support or Customer Enablement within a product or technology setting, including hands-on experience with Live Chat and Email Support.

• Proficient in utilizing CRM tools to manage customer interactions and streamline support workflows.

• Demonstrated ability to work collaboratively with diverse stakeholders who have differing priorities.

• Exceptional teamwork and communication skills—thorough, persistent, yet compassionate and patient with others.

• Keen interest in contemporary web technologies and applications, with the capability to navigate uncertain situations with ease.

• Fluent in both written and spoken English.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.