Customer Care and Sales Specialist I – Business

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Provide exceptional, comprehensive customer support by efficiently and accurately handling inquiries, escalations, and billing issues.

• Serve as a trusted consultant, identifying customer needs through effective questioning and recommending suitable products, services, and solutions.

• Recognize and pursue upsell and cross-sell opportunities that enhance the customer's experience, value, and long-term relationship with the organization.

• Ensure a smooth customer journey by managing service changes, installations, and post-installation support.

• Take ownership of customer interactions, resolving the initial inquiry while broadening the discussion to address wider business requirements.

• Keep precise account records and utilize systems such as Salesforce and ACP to monitor, manage, and improve customer interactions and sales results.

• Work collaboratively with cross-functional teams to address complex problems and deliver cohesive solutions.

• Achieve or surpass performance targets, including revenue generation, conversion rates, customer satisfaction, and resolution times.

• Exhibit strong problem-solving, communication, and multitasking abilities in a dynamic, customer-centric, and sales-oriented setting.

⛳️ Requirements

• High school diploma or equivalent required.

• 1-2 years of experience in customer service or call center roles.

• Experience in supporting business-level (B2B) customers is preferred.

• Proficiency in CRM and billing systems, particularly Salesforce and ACP.

• Strong mathematical skills, including the ability to calculate discounts, prorations, and percentages.

• Capable of reading and understanding simple instructions and brief correspondence.

• Ability to write clear and grammatically correct correspondence.

• Proficient in articulating both written and verbal information to customers, clients, and colleagues.

• Strong reasoning skills to apply common sense in executing instructions provided in various forms.

• Ability to address issues involving multiple concrete variables in standardized situations.

• Excellent customer service skills with a focus on phone interactions and data entry preferred.

• Capability to multitask in a fast-paced environment while demonstrating high levels of autonomy, accountability, and reliability.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance options for self, spouse, and children.

• Paid time off for vacation, holidays, and personal/sick days.

• 401(k) plan with 100% company match (matching program starts immediately, up to 5% of eligible compensation).

• Group Legal plan with Identity Theft Protection.

• Additional perks available.

• Tuition reimbursement up to $5,250 in the first year.

• Annual community support to various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• A collaborative work environment.