Customer Care and Sales Advisor – I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Acquire knowledge and implement Retention Sales and Customer Care concepts, procedures, and methodologies.

• Execute entry-level sales and support functions within a specified region or business sector.

• Address incoming customer inquiries through phone or ticketing systems, ensuring personalized and thoughtful communication.

• Engage in active listening and pose questions to grasp customer needs, demonstrating empathy and respect.

• Manage a variety of customer-facing responsibilities, including:

• Addressing requests for disconnection or removal of services

• Providing information on billing and pricing

• Resolving standard issues remotely or guiding customers on resolution procedures

• Scheduling service appointments when remote resolution is not feasible

• Coordinating product returns or exchanges

• Handling add/change/delete requests in hosted platforms

• Utilize effective telephone-based selling techniques to:

• Establish rapport and identify customer concerns

• Present creative solutions and articulate product/service advantages

• Negotiate household spending and promote additional services

• Accurately and efficiently process orders

• Meet or surpass weekly and monthly sales activity targets.

• Adhere to company-approved scripts to ensure uniform communication.

• Support special projects as assigned.

⛳️ Requirements

• High School Diploma or GED equivalent

• Ability to ask probing questions to identify solutions that align with customer needs

• Proven patience and professionalism in all customer interactions

• Familiarity with Cable One products and services

• Excellent communication and active listening abilities

• Capacity to remain calm and empathetic in high-pressure situations

• Capability to sit for long periods, manipulate hands, speak, and hear

• May need to lift up to 10 pounds

🏝️ Benefits

• Health from Day One: Medical, dental, and vision plans start immediately

• Protect What Matters: Life insurance for you and your loved ones

• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days

• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one

• Extra Peace of Mind: Group legal plan and identity theft protection

• Learn & Earn: Tuition reimbursement up to $5,250 in your first year

• Give Back: Participate in community support programs across the U.S.

• Celebrate Wins: Recognition and awards programs highlight your achievements

• Grow Your Career: Clear advancement opportunities

• Team Vibes: Collaborative work environment where ideas and teamwork thrive