Customer Care Agent, Dutch Speaking

This is a fully remote position, open to applicants in Greece.

📋 Description

• Act as the main point of contact for Eneco customers, offering support on energy solutions and billing questions.

• Assist customers with managing their energy accounts, including meter readings, contract modifications, and service changes.

• Inform customers about Eneco’s eco-friendly initiatives and renewable energy offerings.

• Address technical and service-related concerns while ensuring customer satisfaction.

• Accurately process customer information within internal systems and adhere to energy sector regulations.

• Share insights on common customer issues to enhance the service experience.

• Work collaboratively with cross-functional teams to provide seamless service delivery for Dutch-speaking clients.

⛳️ Requirements

• Native or fluent Dutch proficiency (both spoken and written).

• Valid EU passport (required).

• Professional English proficiency for internal communications and training sessions.

• Outstanding communication abilities with a focus on problem-solving in a fast-paced energy sector environment.

• Capability to work remotely from any location within Greece.

• Customer-oriented mindset with a strong drive to achieve success.

🏝️ Benefits

• Competitive Monthly Salary.

• Fully Paid Training programs.

• Health Insurance coverage.

• Monthly Performance Bonus.

• 2 Extra Salaries Per Year (13th and 14th salary).

• Opportunity to become part of a vibrant team of professionals in Greece.

• Mediterranean lifestyle, featuring a favorable climate, rich history, diverse culture, exquisite cuisine, and a vibrant social atmosphere, all contributing to a high quality of life.