Customer Advocacy Manager – APJ

This is a fully remote position, open to applicants in Australia.

📋 Description

• Build and sustain enduring relationships with key customer advocates, turning them into supporters for Veeam.

• Create a strategic portfolio of prominent customer brands that can be highlighted in case studies, testimonials, and industry events.

• Administer and uphold a database of public and private references, including advocates for peer-to-peer and NDA engagements, to enhance value for sales and marketing.

• Collaborate with sales, marketing, customer success, engineering, and alliances to pinpoint exceptional customer stories and expand the advocate base.

• Organize customer interviews, develop engaging narratives, and manage the review and approval process for advocacy materials such as success stories, quotes, and videos.

• Utilize customer testimonials in marketing campaigns, public relations, analyst relations, and field activities to bolster brand trust and credibility.

• Track the utilization of advocacy materials across all formats, ensuring they yield maximum impact for Veeam’s brand and sales efforts.

• Manage supplier contracts and supervise the production of professional video testimonials and other advocacy materials.

• Act as a primary resource for sales and marketing teams, assisting them in leveraging customer advocacy to achieve their objectives.

• Lead operational efficiency initiatives and seek innovative ways to enhance Veeam’s customer advocacy program.

⛳️ Requirements

• A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (or a combination of education and experience that demonstrates your readiness to excel).

• Experience in marketing within the B2B technology sector, particularly in customer marketing—this is your opportunity to apply your knowledge effectively.

• Excellent organizational skills and project management capabilities, ensuring campaigns run smoothly and adhere to timelines.

• Outstanding verbal and written communication skills, with the ability to create compelling narratives and engage with customers and colleagues effectively.

• Strong soft selling skills that enable you to inspire and influence without pressure—customers enjoy collaborating with you!

• Robust decision-making abilities and the capacity to address challenges with innovative solutions.

• Thrives in dynamic environments and adept at managing multiple projects simultaneously without stress.

• Results-driven, passionate about your work, and brings enthusiasm to every task you undertake.

• A solid understanding of the roles played by alliance partners, distributors, system integrators, etc., in the channel market is highly desirable.

• Previous experience managing a customer advocacy program is essential.

• Proven track record of managing advocacy pipelines, meeting deadlines, and surpassing quarterly targets to drive business growth.

🏝️ Benefits

• 20 annual vacation days, along with 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Private medical insurance and income protection during illness or injury.

• Annual wellbeing allowance and flu vaccination vouchers.

• Discounted HCF corporate health insurance.

• Free, confidential counseling and coaching via EAP.

• Superannuation contributions through salary sacrifice.

• Car allowance for eligible field sales roles.

• Salary sacrifice options for portable electronic devices (phones, laptops, tablets).

• Opportunities for personal development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.