Customer Advisor, English, Italian

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assist the Live Operations team and couriers.

• Address issues related to couriers, such as damaged orders or obstacles on the road.

• Monitor deliveries on our platform to optimize delivery times.

• Engage with couriers and customers via chat or phone during exceptional circumstances.

⛳️ Requirements

• Enthusiastic about providing exceptional service and ensuring customer satisfaction.

• Strong written and verbal communication skills in both English and Italian.

• Effective communicator with attention to detail and a resilient mindset.

• Proficient PC user with the capability to multitask and navigate multiple systems smoothly.

• Capable of multitasking and prioritizing; embraces ownership, accountability, and challenges with determination and a positive attitude towards our couriers.

🏝️ Benefits

• Competitive salary and language allowance if applicable.

• Strong emphasis on personal development (workshops/training).

• A full-time employment contract from day one.

• Lunch card - Takeaway Pay - meal allowance for ordering food via Pyszne.pl.

• Promoting a healthy lifestyle with a subsidized sports card and private medical care.

• Comprehensive support in your new role, including internal employee training and a company laptop.

• In-office perks such as fresh fruit, billiards, mini-golf, and ping-pong.

• Variety in your work and a fantastic, informal workplace atmosphere.

• A challenging environment that encourages your professional growth.

• Being part of an ambitious and expanding team.