Customer Advisor – Customer Service

This is a fully remote position, open to applicants in Germany.

📋 Description

• Addressing customer inquiries and issues related to outbound and return shipments.

• Providing assistance regarding customer accounts and payment transactions.

• Managing customer requests and resolving complaints.

• Processing customer orders efficiently.

• Updating customer and delivery address information.

• Answering queries about products, including warranty and statutory warranty concerns.

⛳️ Requirements

• Strong customer focus, empathy, and exceptional communication abilities.

• Ability to think in a structured and comprehensive manner.

• Experience with computers and data entry/software systems.

• Proficiency in written and spoken German.

• Willingness to work shifts within the schedule of Monday to Sunday, 08:00–24:00.

🏝️ Benefits

• Flexible working arrangements & work–life balance: remote work (home office) option available after onboarding.

• Health & wellbeing: subsidized Urban Sports Club membership, 24/7 private accident insurance, and a comprehensive health program.

• Attractive discounts: 20% employee discount on QVC products, along with various corporate benefits and partner discounts.

• International and supportive work environment: a dynamic international corporate culture with an informal first-name basis and a strong sense of team spirit.