This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the account portfolio: conduct inbound and outbound calls and follow up via email to determine reasons for delayed payments, address billing disputes, and recover outstanding invoices to lower the monthly delinquency rate.

• Collaborate to achieve outcomes: foster a strong working relationship with internal teams to resolve customer service challenges and escalate complex issues to management when necessary.

• Ensure adherence to administrative protocols: maintain strict compliance with Iron Mountain policies and procedures by accurately and thoroughly documenting all call notes and collection activities in the Oracle system.

⛳️ Requirements

• Minimum of 2 years of experience in customer service or accounts receivable/collections.

• Prior experience in a call center, collections, or customer service is highly advantageous.

• Proven problem-solving skills that require independent judgment, strong attention to detail, and the ability to work collaboratively in a fast-paced team environment.