Customer Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and expand a portfolio of current customers by identifying opportunities to enhance the adoption of Versapay’s payments, accounts receivable automation, collaboration, and cash application solutions.

• Collaborate closely with Customer Success Managers to devise coordinated account strategies and implement strategic account plans that foster customer outcomes and revenue growth.

• Interact with finance, accounting, and IT executives to grasp their priorities, challenges, and transformation objectives, positioning Versapay as an essential partner in boosting efficiency and accelerating cash flow.

• Drive the commercial process within your accounts, which includes opportunity identification, qualification, value articulation, proposal development, and commercial negotiations.

• Act as the main point of contact for all sales-related initiatives, ensuring a seamless experience for customers throughout the expansion cycle.

• Monitor and project pipeline activities, delivering dependable updates to management and ensuring complete visibility across customer stakeholders.

• Work collaboratively across functions with Product, Marketing, Solutions Consulting, and Implementation to provide the appropriate expertise for each opportunity.

• Serve as a trusted advisor by sharing best practices, identifying inefficiencies, and suggesting customized solutions that minimize manual work, enhance controls, and boost the speed and volume of payments.

⛳️ Requirements

• 3-5 years of B2B SaaS sales experience; bonus points for prior experience in a tech startup selling to finance with exposure to accounting.

• Proven experience in managing and expanding existing accounts, with a strong emphasis on relationship building and client retention.

• Exceptional communication, negotiation, and presentation skills, with the ability to effectively convey value propositions.

• Capable of closing mid-market deals without the need for executive sponsorship.

• A competitive spirit with the ability to develop your own business opportunities and successfully carry them through to closure.

• Strong history of exceeding sales quotas and comfortable closing deals with an average selling price of $50K or more.

• High energy that attracts others and the ability to advocate for the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for our clients’ end-customers.

• A Challenger mindset—able to lead with commercial insights, educate your customers, customize your conversations, and take charge of the sales process.

• A natural learner—curious, confident, and enthusiastic, with a passion for asking questions and gaining a deep understanding of your customer’s challenges.

• Highly organized and capable of managing multiple moving pieces simultaneously, coordinating internal teams to deliver the best of Versapay to your clients.

• Process-oriented and adept at maintaining excellent pipeline hygiene and accurate forecasting.

• A proactive individual who prefers taking action, enjoys diving in, and strives to exceed expectations while developing plans to address forecasting gaps as they emerge.

• Proficient in CRM software (e.g., Salesforce) and the Microsoft Office suite, with experience utilizing Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.).

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible work environment.

• A dynamic and collaborative team culture.

• Competitive compensation and commission structure.